Complaints Handling Procedure

Taking your feedback seriously.

We hope that you will not have the need to raise a complaint with us but we do appreciate that there may be times when issues have not been resolved to your satisfaction.

Please see our procedure below by downloading the PDF.

Customer complaints procedure

If you wish to make a complaint, please contact your Asset Manager in the first instance. If you do not feel your complaint is being dealt with appropriately, please contact our Head Office on the contact details below:

Northwood Investors UK Limited
St Catherine’s House
Oxford Square
Oxford Street
Newbury
RG14 1JQ
Tel: 01635 521088


Nick Turner, Director - Asset Management


Should you wish to email us with your complaint, please email customers@northwoodinvestors.com or fill out our online survey here